I just got off the phone with tech support and in resolving our virus problem they now have us at level 3 support (don't ask me what that means but it's their highest level of priority) and ADKHP should be up and running within 24 hours.
Don't forget to check out the General Backcountry section while you're here. You might just discover a huge base of information on pretty much anything. If the VFTT members can't answer a question, it's unlikely anyone can.