I really Like Moosejaw.com . They have an awesome deal where if you sign up for membership, you get 10% off everything, and membership only costs $15. So if you spend 150 dollars there, you already saved!
Here is a recent email log between me and them. I might also note that my boots went on sale the week after i bought them, and they gladly refunded me the difference in cost.
Hey there -
Thanks for taking the time to write. We work real hard to give amazing
customer service and emails like this make it all worthwhile! Thanks again
and enjoy the gear!
Jeffrey Wolfe
Owner
Moosejaw
> Dear Moosejaw Associates,
> I wanted to say thank you for providing me with excellent service
> over the past week. I must admit to being kind of a pain in the ass
> customer. I have been very anxious about the trip that I leave tomorrow,
> because I lacked adequate gear for the cold. Now that I my new boots have
> arrived, I can breath a sigh of relief, and finish packing for my cold
> weather expedition into the Adirondacks.
> What impressed me most with your group of associates was the sheer
> willingness to help me, and be happy about it. I must have talked to 8
> different people at your company, and every time I was greeted with a
happy
> voice, and a person who was more then willing to assist me. I must have
> called 3 times a day, sometimes reaching the same voice 2x in one day. I
> was surprised to find that everyone there was really happy to bend over
> backwards to get me the information on the status of my order, as well as
> make sure my boots arrived on time. I was even given overnight shipping
for
> the cost of a 2 day ship, to insure that my boots arrived on time for my
> trip.
> Thank you for such an excellent experience with your company. I
> expect to be doing much business with you guys in the future.
>
>
> Thanks again,
Me