Alton's website states about Cole: "He is a certified therapy and emotional support animal." It's not out of the realm of consideration that Baxter officials did ask the two questions that they are allowed to ask (paraphrased here), 1) is this a service dog? and 2) what service is it trained to provide? Both questions could be answered honestly to gain admittance, and that's the limit of the requirements. Whether Alton is the person who uses the services that the dog is trained for is not part of the legal questions, nor is "will you be using the services that your dog is trained for while you are in BSP?"
It seems to me that this is a case where the dog was allowed in correctly, based on current law, but we don't know whether it was ethical for Alton to use the law in that way.
Q3. Are emotional support, therapy, comfort, or companion animals considered service animals under the ADA?
A. No. These terms are used to describe animals that provide comfort just by being with a person. Because they have not been trained to perform a specific job or task, they do not qualify as service animals under the ADA. However, some State or local governments have laws that allow people to take emotional support animals into public places. You may check with your State and local government agencies to find out about these laws.
Source: https://www.ada.gov/regs2010/service_animal_qa.html
The questions, as I cited early, from the same source, are:
(1) is the dog a service animal required because of a disability?
(2) what work or task has the dog been trained to perform?
Note that (1) includes the text required because of a disability.
Note also that it is entirely possible Cole is a service animal and the website from which his credentials stemmed is not up-to-date. It is also entirely possible Alton has a disability for which he is required which she has chosen not to make public.
Note that the citation is the federal/ADA guideline. Maine law may well allow emotional support, therapy, comfort, or companion animals into BSP.
Tim
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