LL Bean

[Bigfoot]

I need to give credit where it is due.

Last August,2009, I purchased an LL Bean Bigelow pack. The final consideration was the guarantee. Two weeks ago a major zipper came apart on top of the mountain. Yesterday, I went to one of the stores with my pack. The guy behind the counter took me over to the packs, grabbed a new one, handed it to me, and wished me luck.

This was the first time I have ever returned anything to LL Bean. I usually have completely destroyed anything I have purchased there and thus would not ever consider returning anything. I have worn out packs, boots, clothing items, etc.

If any of their products fit your needs, how could anyone ever go wrong with their service.

Thank-you LL Bean.

 

[Roxi]

They are pretty awesome. I have always been happy with their service. Glad to hear you had a really good experience too.

 

[jjmcgo]

They replaced my boots

I had a sole split on a pair of boots after I bought them two years later. They had opened a store near my mall for a survey: $10 coupon if you answered the survey. After I did the survey, they gave me the coupon and I asked them about the boots. "Send them in."
They also replaced a defective JetBoil.
But I've been going there since 1964, so maybe they recognized me! The old wooden building, buying flies at 3 a.m.

 

[dentonfabrics]

I have a very short list of stores/companies that I spend money at without worrying if I'm getting screwed. LL Bean is very high on that list of companies. You cannot go wrong there.

 

[Stash]

..and I'll say that there are very few community events in the town of Freeport, including many in the schools, where Bean isn't a sponsor of some sort.