Msr Is Good

[Darwin]

I just called MSR's 1-800# and it took me about one minute and zero dollars to order a new toe strap for my MSR Denali's. Very fast and friendly customer service! I just thought I would share my happy moment !



--Darwin

 

[Tom Rankin]

I just called MSR's 1-800# and it took me about one minute and zero dollars to order a new toe strap for my MSR Denali's. Very fast and friendly customer service! I just thought I would share my happy moment ! --Darwin

That's good to know, thanks!

 

[ripple]

Their customer service is top notch!!. I lost a saber tooth on my older model ascents and they sent me a new one. It did cost me... the email reply I got told me they would send me one, only if I sent them a good joke. I thought that was pretty funny. Great company to deal with.

 

[skidoc22]

Very satisfied

I lost a part on my MSR water filter and called the service department. The part was in my hands for no charge in about five days. Now that's pretty rare in my experience.

 

[KevCon223]

I agree, the best customer service around!!

 

[Lawn Sale]

This is very good information to know, thank you for posting it.

 

[snowshoe]

I agree. I needed the button that the tail snapes into. They also sent it for free. You can not beat that.

 

[SherpaKroto]

I've also had great experience with them. Friendly, and much more knowledgeable than the average customer support folks.

 

[yam]

it's great to hear when companies treat their customers so well! definately helps retain them and will draw in new customers.

 

[TenPeaks]

I just bought a pair of MSR Denali Ascent snowshoes and hope to never have to call customer service. But if I do it's good to know they are a top notch company.