Saying it again, if you did not not catch it the first time, too many visitors to Mt Washington have no clue where they are, where they are going, how they are going to get" there and back", or what " there and back" even entails.
Where's the trail to Mt Washington? is next on the list to Where is the closest restroom, and the restroom is often the most important of the two questions.
Not understanding the complete vacuum in which some folks operate is a vacuum in understanding of itself. It is difficult to help someone who has no shared frame of reference. It is in no way uncommon for first time visitors to think that there is " one trail" to one summit, and both the Auto Road AND the Cog begin and end at the same place as the " One Trail".
It was hard for me , for some years, to finally see the actual issue. The issue was/is/ will always be ... this isn't about what I do or don't know, but what happens , when I ask , " which trail do you want to use", and the result is a blank stare, or a response of " oh, please, you know, the ONE that goes where I wantt".
Then I truly have to understand the need is greater than I can fulfill.